Return Policy

Last updated September 04, 2024

1. Introduction

At PuzzleWithAI.com, we strive to provide high-quality, custom-made puzzles. As each puzzle is unique, we do not accept returns unless the product is defective or damaged upon arrival.

2. Defective or Damaged Products

If you receive a defective or damaged product, please follow these steps:

  1. Contact us: Notify us within 7 days of receiving the puzzle by emailing hi@puzzlewithai.com with your order number and a description of the issue.
  2. Assessment: We will review your request and may ask for photos of the defect or damage.
  3. Return approval: If approved, we will provide you with return instructions and a return shipping label.
  4. Refund or replacement: Once we receive the defective puzzle, we will either issue a full refund or send a replacement, depending on your preference.

3. Non-Returnable Items

Custom-made puzzles are non-returnable and non-refundable unless they are defective or damaged upon arrival.

4. Contact Us

If you have any questions about our Return Policy, please contact us at hi@puzzlewithai.com.